Return & Refund Policy

Last updated: October 15, 2026

DMC DREAMERS is committed to a fair and transparent return and refund process. Please review the following policy carefully before making a purchase.

1. Physical Goods — 7-Day Return Policy

We offer a 7-day return window for physical goods (including printed OMR MCQ sheets, mugs, T-shirts, and other merchandise) from the date of delivery. To be eligible for a return, items must meet the following conditions:

• The item must be in its original, unused condition.
• The item must be returned in its original packaging.
• Proof of purchase (order ID or receipt) must be provided.
• The item must not be damaged, washed, worn, or altered in any way.

Returns that do not meet these conditions will not be accepted. Shipping costs for returning an item are the responsibility of the customer unless the return is due to a defect or error on our part.

2. Digital Goods — No Return Policy

All purchases of digital content — including app subscription packages, online course access, MCQ practice packs, lecture notes, and any other digital products — are non-refundable and non-returnable. Once a digital product has been delivered or access has been granted, it cannot be returned.

We encourage you to review all available information about a digital product before purchasing. If you have questions about what a package includes, please contact us before making a purchase.

3. How to Initiate a Return

To initiate a return for an eligible physical item, please contact our team within 7 days of delivery:

Phone: +880 1752-590255
Office: Ascott Tower, Urdu Road, Bakshi Bazar, Dhaka

Please have your order ID and proof of purchase ready when contacting us. Our team will guide you through the return process.

4. Refund Timeline

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 10 to 15 business days. Refunds are issued to the original payment method used at the time of purchase via SSLCommerz.

Please note that bank processing times may vary, and the actual time for the refund to appear in your account may differ depending on your financial institution.

5. Damaged or Defective Items

If you receive a physically damaged or defective item, please contact us immediately with photos of the damage. We will arrange a replacement or full refund at no additional cost to you.